Terms and Conditions

Terms and Conditions:-

RoyalPeople and their affiliates respect your privacy and is committed to protecting it through its compliance with its privacy policy. This policy describes: The type of information that the company may collect from you when you access or use its website, applications and other online services (hereinafter collectively referred to as the services) and the company’s practices for collecting, using, maintaining, protecting and disclosing that information.

We humble request you to read this policy carefully to understand the company’s policies and practices regarding your information. The Terms and Privacy Policy displayed on the Website, once accepted by you, becomes a legally binding contract between you and Us. Your use of the Website, purchase of any Products displayed on the Website, it a clear indication that you have completely agreed to the Terms and Privacy Policy of the Website and all the rules, policies, procedures relating to the services provided by FWPL, including in relation to the use of the Website. By accessing or using its service and/or registering for an account with company, you expressly agree to be bound by the terms and conditions of his privacy policy and you are consenting to the company’s collection, use, disclosure, retention and protection of your personal information as described here.

This policy may change from time to time, your continued use of the company’s services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Sharing of the information:-

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:-

To our holding companies, subsidiaries and affiliates, which are entities under common ownership or control of the company. To contractors, advertiser’s/service providers and other third-parties whom we use to support our business (e.g logistics and delivery, to collect payments) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which disclose it to them. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which person information held by the company about the users of our services are among the assets transferred. To third-parties to market their products or services to you which we feel may be of interest or beneficial to you. We contractually require these third-parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.

We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you that about the services and/or products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.

We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this privacy policy or the company’s terms of services, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of the company, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, court, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.

If you interact with social media features on our services, such as the Facebook like button, or your social media credentials to log-in or post content, these features may collect information about your use of the services, as well as post information about your activities on the social media service, your interactions with social media companies are governed by their privacy policies. We may share your information in any other circumstances where we have your consent. If we believe disclosure is necessary or appropriate to protect the rights, property, of safety of the company, our users or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

For more information about how targeted advertising works, you can visit the following links.

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

Security Precautions:-

You should not share your user name, password or other security information for your account with anyone. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other cause beyond our control. You play an important role in keeping your personal information secure. If we receive instructions using your user name and password, we will consider that you have authorized the instructions for such use. We ensure to maintain reasonable physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguard take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industries standards to protect the personal information submitted to us, both during transmission and once we receive it. The access to the services, is offered through the use of a secure server and adhere to our security guidelines to protect it against unauthorized access. However, by using the services, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the services.

Underage User Policy:-

You must be at least 18 years old to be RoyalPeople account member. We do not knowingly collect any personal information from users or market to or solicit information from anyone under the age of 18 years and use of our services is available only to persons who can form a legally binding contract under the India contract Act, 1872 .

If you are under the age of 18 years then you must use the services under the supervision of your parents, or legal guardian. Make sure you follow these guidelines. If you don’t you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

Data Retention:-

A user can close an account by visiting our website. We may retain information about you for the purposes authorized under this privacy policy unless prohibited by law. We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. We may archive information to prevent, investigate, or identify possible wrongdoing in connection with the service or to comply with legal obligations. We may also continue to retain your data in anonymised form for analytical and research purposes.

Your Consent:-

By accessing or using the services or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the services in accordance with the privacy policy. If you disclose to us any personal information relating to other people, you represent that you have authority to do so and to permit us to use the information in accordance with this privacy policy.

You, while providing your information in relation to the services or any partner platforms or establishment, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and /or e-mail for the purposes specified In this privacy policy.

Changes to This Privacy Policy:-

We reserve the right to amend this privacy policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the privacy policy in effect at the time such information is used. If we make any material changes to this privacy policy, we will post the changes here. Please review the changes carefully. Your continued use of this services following the posting of changes to this privacy policy will constitute your consent and acceptance of those changes.

Refund & Exchange Policy:-

We are always ready to assist you. RoyalPeople team try their best to describe all information of each product with clear product picture. We request you to check our product pictures and information carefully before placing an order.

Eligibility For Refund:-

Refunds must be requested within 4 days of delivery of the product. Email us at hello@RoyalPeople.in.
The product must be in intact condition (As you were given).
The product should not be used.
Order ID & Invoice should be available at the time of reverse pickup.
Used and scratched products will not be accepted.
Refund will be eligible only if the product received in reverse pickup meets our quality check process.
The refund amount will be transferred within 24-48 hours after completing the quality check process.
Shipping and handling charges are non-refundable.

Eligibility For Exchange:-

An exchange request must be made within 4 days of delivery of the product. Email us at support@japaak.com
The product must be in intact condition (As you were given).
The product should not be used.
In case the wrong product is dispatched by the Japaak team, the company will arrange reverse pickup at its own expense and send you the correct product at the earliest.
Order ID & Invoice should be available at the time of reverse pickup.
Exchange will be eligible only if the product received in reverse pickup meets our quality check process.
If the product is received in damaged condition, please raise a concern at hello@RoyalPeople.in within 24 hours of receiving the product.

We want to improve the quality of our products and services as per the requirement of our customers and we mean it. So please give us your valuable feedback while applying for refund or exchange.

Shipping Information:-

We ensure complete confidentiality of your order and safeguard the quality and packaging of your order. We pack your goods in fully opaque thick cartoon boxes or un-teared poly bags. We don't put any indication of product name or any category on the address label to maintain your privacy. Invoice is required to be sent along with the package due to different states/courier rules. Common name of products eg. Personal care items or readymade garments will be mentioned on the bill.
We offer a local (within Dell/NCR) 2 to 3 days delivery and 4 to 7 days pan India delivery. Ordered products will be delivered to your doorstep within 7 business days after your payment has been approved. For orders that are placed by Credit Card / Net Banking payment option and subject to verification, the guarantee is applicable once the payment is verified. We request all our customers to provide you complete details of your shipping address with correct postcode and contact number, so that our courier partners can get in touch with you in case of any requirement or clarification. If the delivery is delayed due to unavailability of the customer or discrepancies in billing address or failure to provide contact number, the company is not responsible for the delay.
We offer most of the products including shipping fee but some products except shipping fee. In case of an incorrect order placed by the Customer, the Customer will be required to pay the shipping charges upon request for exchange or refund for that product. The total shipping fee for your order will be displayed when you proceed to check out. In some cases delivery charges and return charges may be charged irrespective of the order amount due to poor customer history of the order, which will be shown at checkout.
Our dispatch team share a tracking link on your email or phone number so that you can track your order without any hassle. We use Indian best quality courier companies for timely delivery of your orders.

Bluedart, Delhivery, Ecomxpress, DTDC, XpressBees etc